Refund policy

At Afor Harvest, we take pride in providing quality garri and palm oil. Because our products are food items, we have specific guidelines regarding returns, refunds, and replacements.

1. Returns

For health, safety, and hygiene reasons, we do not accept returns of opened, used, or partially consumed food products, including garri and palm oil.

However, if you receive an order that is damaged, contaminated, incorrect, or significantly different from what you ordered, please contact us as soon as possible.

2. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A clear description of the issue
  • Clear photos or videos of the product and packaging
  • Any other relevant information we may request

Once we review your claim, we may offer a replacement, store credit, or refund, depending on the circumstances.

3. Product Quality Issues

If you believe your garri or palm oil has a quality issue, please contact us immediately after receiving your order.

We will review the complaint and, where appropriate, arrange a replacement or refund.

For food-safety reasons, please do not consume a product you believe is spoiled, contaminated, or otherwise unsafe.

4. Refunds

Approved refunds will be processed using the original payment method where possible.

Once a refund has been approved, the time it takes for the funds to appear in your account may depend on your bank or payment provider.

5. Non-Returnable Items

The following are not eligible for return:

  • Opened or partially consumed garri
  • Opened or partially used palm oil
  • Products damaged after delivery due to improper storage or handling
  • Products returned without prior approval from Afor Harvest

6. Order Cancellation

If you need to cancel an order, please contact us as soon as possible. We can only cancel orders that have not yet been processed or dispatched.

7. Contact Us

For questions regarding returns, refunds, or damaged orders, please contact:

Afor Harvest
📧 hello@aforharvest.com
📞 08140253610

Please include your order number when contacting us so we can assist you promptly.